Refund policy

Easevara Return & Refund Policy

We want your Easevara gift to feel meaningful. If something isn’t right, email shopeasevara@gmail.com with your order number and we’ll help.

Personalized items

Items made with your chosen name, date, wording, or other customer-supplied personalization are not eligible for change-of-mind returns. Please check spelling, dates, and personalization carefully before ordering. This exclusion does not apply to damaged, defective, incorrect, or incomplete items, or limit your rights under applicable consumer law.

Made-to-order gifts and change-of-mind returns

Fixed message-card gifts are gift-ready with a heartfelt message; the card wording is fixed. Fixed engraved gifts use the design shown. Customer-personalized gifts use a photo, name, date or wording you supply where offered in the listing. Some customizable jewelry also includes a fixed message card. Finish and gift-box choices alone are not customer personalization.

All of our ShineOn-fulfilled gifts are produced to order, including fixed designs. We do not offer change-of-mind returns or exchanges on these gifts. Fixed designs are not classified as customer-personalized; the restriction reflects our made-to-order fulfillment policy. This does not affect remedies for faulty or incorrect orders or rights under applicable consumer law.

Damaged, defective, incorrect, or incomplete items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, incorrect, or missing parts. Include your order number, a description of the issue, and photos if possible.

A defect discovered during normal use may still qualify for a remedy.

We’ll review your description and photos, where available, and arrange an appropriate replacement or refund for a confirmed damaged, defective, incorrect or incomplete order. We do not require you to return the affected item. Please do not send items to ShineOn or to any address shown on the parcel.

Please keep the item and any available packaging until we confirm the next steps.

Refunds

We’ll notify you after reviewing your claim. No physical return is required for an approved remedy. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

Your refund will include the amount actually paid for the affected item, accounting for discounts, plus applicable tax. For partial refunds, only the approved affected items are refunded.

For a confirmed faulty or incorrect item, we will also refund any original shipping charges attributable to that item.

If more than 15 business days have passed since your refund approval, contact shopeasevara@gmail.com.

Exchanges

We do not offer direct exchanges. Contact us about damaged, defective or incorrect items so we can arrange an appropriate remedy.

Cancellations and delivery problems

Email shopeasevara@gmail.com immediately with your order number to request cancellation. There is no guaranteed cancellation window. We can cancel only before your order is paid to our fulfillment partner and released to production. Once released, cancellation is normally unavailable. A request is not a confirmed cancellation; wait for our confirmation. This does not affect your rights for damaged, defective, incorrect or incomplete items, or under applicable consumer law.

If cancellation is no longer possible, the made-to-order change-of-mind restriction applies to both fixed designs and customer-personalized gifts, subject to applicable consumer rights.

This does not affect your rights if an item arrives damaged, defective, incorrect, or incomplete.

Your rights

This policy does not limit any rights or remedies available under applicable consumer law.